After-Sales Support – Aura Home Care

Supporting You Every Step of the Way

At Aura, our commitment doesn’t end when your purchase is delivered. We believe exceptional products deserve exceptional support. Whether you own one of our water purification systems or a Roboclean cleaning system, our experienced service team is here to help with maintenance, repairs, replacement parts and technical advice whenever you need us.

Our goal is to keep your product performing reliably for many years, giving you complete peace of mind and protecting your investment.

Genuine Spare Parts

We only use genuine manufacturer-approved replacement parts to maintain performance and reliability.

Professional Repairs

Qualified technicians provide expert repairs using approved service procedures.

Scheduled Maintenance

Regular servicing helps maximise performance and extend the life of your product.

Technical Support

Our knowledgeable support team is ready to answer your questions and help resolve issues quickly.

Warranty Coverage

What’s Covered?

Our products are manufactured to the highest standards and are designed to deliver reliable performance for many years. Every eligible product is supplied with warranty protection covering manufacturing defects under normal domestic use.

Covered

✔ Manufacturing defects
✔ Faulty components
✔ Labour for warranty repairs
✔ Approved replacement parts

Not Covered

✖ Accidental damage
✖ Incorrect installation
✖ Misuse
✖ External damage
✖ Damage caused by unauthorised repairs
✖ General wear and tear

Repair Process

Step 1

Contact Our Support Team

Our team will help identify the issue and guide you through the first troubleshooting steps.

Step 2

Remote Diagnosis

Many issues can be resolved quickly over the phone without requiring an engineer visit.

Step 3

Repair or Replacement

If required, we’ll arrange replacement parts, a repair or, where appropriate under warranty, a product replacement.

Step 4

Ongoing Support

Our team remains available whenever you need advice, servicing or technical assistance.

Why Choose Aura Support?

Built for Reliability – Backed by Expert Support

We design and support products that are built to last. From high-quality water purification systems to advanced cleaning systems, every product is backed by experienced technicians and genuine replacement parts to ensure years of dependable performance.